Last Updated: 9/28/2026
At Five Star Towing, we respect your privacy and are committed to protecting the personal information you share with us. This page outlines our practices regarding data collection, how we use and share your information, and the terms governing our services and website use.
1. Privacy Policy
Information We Collect
To provide you with prompt towing and roadside assistance services, we collect information directly from you when you contact us via phone, web forms, text message, or email. This information includes:
- Contact Information: Name, phone number, email address, and service address/location.
- Vehicle & Service Details: Vehicle make, model, year, color, license plate number, breakdown location, and destination details.
- Payment Information: Payment card details and billing address (processed securely at the time of service).
- Technical & Usage Data: IP address, browser type, and cookies collected automatically when you visit our website.
How We Use Your Information
We use the information we collect to:
- Dispatch driver personnel and perform requested towing or roadside assistance services.
- Process payments, issue invoices, and provide service updates or receipts.
- Respond to customer service inquiries and phone/text requests.
- Improve our website, operational safety, and overall customer experience.
- Comply with applicable legal, regulatory, and insurance requirements.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties.
We only share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors (such as payment processors, dispatch software, or web hosting services) who assist us in operating our business under confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental regulation, or to protect the safety, rights, or property of Five Star Towing, our staff, or the public.
2. Phone & Text Communication Consent
SMS / Phone Call Policy:
By providing your phone number to Five Star Towing, you agree that we may contact you by phone or text (SMS) regarding your inquiry, appointment, service updates, ETA alerts, or completed service receipts.
- Frequency: Message frequency varies based on your requested service.
- Rates: Standard message and data rates may apply depending on your mobile carrier.
- Opt-Out: You can opt out of receiving SMS communications at any time by replying STOP to any text message or by contacting us directly. For help, reply HELP.
Note: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
3. Terms of Service
By accessing our website or utilizing towing and roadside services provided by Five Star Towing, you agree to the following terms:
- Authorization: By requesting towing or roadside assistance, you certify that you are the lawful owner of the vehicle or have explicit legal authorization from the owner to arrange transport/services for the vehicle.
- Service Availability & Estimates: Service arrival times (ETAs) and cost estimates are provided as approximations based on current traffic, distance, and weather conditions. Rates may vary depending on the complexity of the service required.
- Payment: Payment is due upon completion of services rendered unless prior commercial invoicing terms have been established in writing.
- Limitation of Liability: Five Star Towing strives to provide safe, careful transport. However, we are not responsible for pre-existing vehicle damage, mechanical failures, or unverified loose items left inside the vehicle during transport.
4. Updates to This Policy
We reserve the right to modify or update this Privacy Policy & Terms of Service at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or our services, please contact us:
- Business Name: Five Star Towing
- Website: fivestartowingaz.com
- Phone: 520-631-1197
- Email: ContactUs@fivestartowingus.com
